Frequently asked questions

Products

Where do your products come from?

Our pieces are sourced from European wholesalers that specialise in high-quality vintage clothing. These suppliers select clothing on quality and condition.

Our designer pieces come largely from Italy, where a large part of Europe's branded clothing stock is collected and traded.

Are all your products genuine?

Yes. Our suppliers check every piece for authenticity. When the pieces arrive with us, we check them again, so we are certain we only sell genuine items.

Size & fit

How do I know which size I need?

When a model wears the piece, we list:

the model's height
the size the model normally wears

For pieces photographed flat, we show the key measurements, such as:

Pit to pit: the width from armpit to armpit
Length: measured from the neck down

For trousers we use standard inch sizes, such as 34/32:

34 inch: waist
32 inch: inseam

Measuring guide: pit to pit, length, waist and inseam

The size of my piece is different from what I expected. How is that possible?

Vintage sizes can differ by brand, year of production and country of origin. A size S from Asia, for example, can run smaller than a size S from the US.

That is why we list a recommended size based on the current European sizing standard.

Drops & releases

How often do new products come online?

We add new pieces to the collection every week. Sign up for our newsletter or follow us on social media so you miss nothing.

Can I stay up to date on new drops?

Yes. Follow us on social media, or subscribe to our newsletter.

➤ Scroll to the newsletter & socials
At the bottom of the page you will find the newsletter sign-up form and all our socials.

Ordering & shipping

What are the shipping costs and delivery times?

Within the Netherlands, shipping costs €5.95. Orders are usually shipped within 1 to 2 working days.

You receive a track & trace link as soon as your parcel is on its way.

Which carrier delivers my order?

We ship with DHL.

Can I cancel or change my order?

Yes, as long as the order has not been shipped yet. Contact us as soon as possible at info@hazendonkvintage.com.

My order is damaged or missing. What now?

First check with neighbours or housemates and contact DHL.

Still not delivered after a few days? Contact us. We open an investigation with DHL. This usually takes 5 to 20 working days.

Please note: we do not refund missing parcels, but we issue a gift card for the value of your order.

Returns

Can I return a piece?

Yes, you can return within our 30-day return period. The piece must be in the same condition as on receipt and our hang tag must still be attached.

How does returning work exactly?

Return shipping costs are paid by the customer. Email us with your order number and you will receive the return instructions.

As soon as we have received and checked the piece, we refund the purchase amount.